Terms of service

last updated: 30 september 2026

the agreement nobody reads but everyone agrees to

these terms of service (“terms”) govern your access to and use of the uncivil website, online store and related information, content, features, tools, products and services (collectively, the “services”).

the services are operated by uncivil clothing (pty) ltd, trading as “uncivil” (“uncivil”, “we”, “us” or “our”).

our store is hosted by shopify, which provides the ecommerce platform that allows us to offer the services and sell our products to you.

by visiting the website, creating an account, placing an order, purchasing a product or otherwise using the services, you agree to these terms and to any additional policies referenced in them, including our privacy policy, refund policy and shipping policy.

if you do not agree to these terms, you should not use the services. leaving quietly is permitted.

a note on the tone

uncivil is a satirical apparel brand. our products and website may contain profanity, sarcasm, dry humour and statements that are deliberately socially unacceptable.

that is the brand identity. it is not intended to promote hatred, discrimination, harassment, violence or unlawful conduct, and it should not be interpreted as professional, legal, medical, financial or relationship advice. especially the relationship advice.

nothing humorous or irreverent in these terms limits your statutory rights or reduces our legal obligations. where a joke conflicts with applicable law, the law wins.

1. business information

the services are operated by:

uncivil clothing (pty) ltd, trading as uncivil

company registration number: [insert registration number]
physical address: [insert physical business address]
customer-service telephone number: [insert telephone number]
email address: hello@uncivil.co.za
website: www.uncivil.co.za

2. eligibility to use the services

by using the services, you confirm that:

  • you have the legal capacity to enter into a binding agreement;

  • you are at least 18 years old or have the consent and assistance of a parent or legal guardian;

  • the information you provide is accurate, current and complete;

  • you will use the services only for lawful purposes; and

  • you will comply with these terms and all applicable laws.

if you use the services on behalf of a business or another organisation, you confirm that you have authority to bind that entity to these terms.

3. customer accounts

you may be able to create a customer account to access certain features of the services.

you are responsible for:

  • providing accurate account information;

  • keeping your information updated;

  • protecting your password and login credentials;

  • restricting access to your account and devices; and

  • notifying us promptly if you suspect unauthorised activity.

you are responsible for activity conducted through your account unless the activity occurred because of a security failure for which we are legally responsible.

please do not share your password. not even with someone who says trust is the foundation of the relationship.

we may suspend or restrict an account where we reasonably believe it is being used fraudulently, unlawfully, abusively or in breach of these terms. where reasonably possible, we will notify you and provide an opportunity to address the issue.

4. product information

we try to describe and display our products as accurately as reasonably possible, including their materials, construction, fit, dimensions, colourways, artwork and care instructions.

however:

  • colours may appear differently depending on your screen, device, lighting and display settings;

  • garment measurements may be subject to reasonable manufacturing tolerances;

  • placement, texture and appearance of printed elements may vary slightly between garments;

  • natural variations may occur between production batches; and

  • product packaging may change without materially changing the product.

your screen has its own interpretation. we didn’t approve it.

minor variations that do not materially affect the product’s quality, function or conformity with its description will not necessarily constitute a defect. this does not affect your rights where goods are defective, unsafe, materially different from their description or otherwise fail to meet the standards required by law.

please review the product description, size guide, colour selection, fit and other options carefully before placing your order.

5. product wording and suitability

our product designs may contain language that some people consider offensive, inappropriate or unsuitable for particular environments.

the wording displayed on each product page forms part of the product description. by purchasing a product, you acknowledge that you have had an opportunity to review its design and wording.

you are responsible for deciding whether a design is appropriate for your workplace, school, family gathering, first date, court appearance or other questionable decision.

personal disagreement with wording that was accurately displayed before purchase does not, by itself, make the product defective. this clause does not apply where the product supplied is incorrect, defective, materially different from its description or subject to a statutory return right.

6. prices and taxes

unless stated otherwise:

  • prices are displayed in South African rand;

  • applicable taxes will be included in the displayed price or separately identified before payment, as required by law;

  • delivery charges will be displayed before you complete your order; and

  • you are responsible for any additional charges clearly disclosed and accepted at checkout.

prices, promotions and product availability may change without notice. changes will not affect an order that we have already accepted unless required by law or agreed with you.

we try to ensure that pricing information is accurate. if an obvious pricing or description error occurs, we will contact you before processing the affected order. you may confirm the order at the correct price or cancel it for a full refund.

we will not quietly replace the price with a more emotionally fulfilling number.

7. placing an order

when you place an order, you are offering to purchase the selected products on these terms.

before completing checkout, you are responsible for confirming:

  • the selected product and design;

  • colour, size, fit and quantity;

  • billing and delivery information;

  • delivery method;

  • applicable charges; and

  • payment information.

after placing an order, you may receive an acknowledgement confirming that we received it. an automated acknowledgement does not necessarily mean that we have accepted the order.

an order is accepted when we send an order confirmation or otherwise expressly confirm that the order has been accepted.

we may decline or cancel an order for a legitimate reason, including:

  • unavailable stock or production capacity;

  • an obvious pricing or product-information error;

  • unsuccessful or unauthorised payment;

  • suspected fraud or unlawful activity;

  • an inability to deliver to the supplied address;

  • breach of these terms; or

  • a legal or regulatory requirement.

we will not decline an order on an unlawfully discriminatory basis.

if we cancel an order after receiving payment, we will refund the amount paid for the cancelled portion using the original payment method, unless another method is agreed or legally required.

8. printed-to-order products

some uncivil products may be printed or produced after an order is placed. this helps us avoid unnecessary stock and waste.

printed-to-order does not automatically mean custom-made or personalised, and it does not remove any cancellation, return, refund, repair or replacement right available under applicable law.

however, production may begin shortly after an order is accepted. if you request a voluntary cancellation or change after production has begun, we may be unable to accommodate it unless the cancellation or change is required by law.

products genuinely made to your specifications or clearly personalised may be subject to different cancellation rules where applicable law permits. any such limitation will be disclosed before you place the order.

unnecessary waste is still unnecessary. statutory rights are still statutory rights.

9. payment

you agree to provide current, complete and accurate payment and billing information.

payments may be processed by shopify or another authorised payment provider. payment providers may apply their own terms and privacy policies.

by submitting payment information, you confirm that:

  • you are authorised to use the selected payment method;

  • the information supplied is accurate;

  • the payment provider may process the transaction; and

  • we may charge the amount clearly shown and accepted at checkout.

we do not guarantee that every payment method will always be available.

if payment is declined, reversed, disputed or otherwise unsuccessful, we may suspend fulfilment or cancel the affected order after giving any notice required by law.

payment confirmation does not protect an order obtained through fraud, unauthorised use or a material pricing error.

10. promotions, discount codes and competitions

promotions, discount codes, giveaways and competitions may be subject to additional terms communicated with the relevant offer.

unless otherwise stated:

  • promotional offers are available for a limited period;

  • discount codes cannot be exchanged for cash;

  • only one discount code may be used per order;

  • codes may not be combined with other offers;

  • codes may apply only to selected products or customers;

  • discounts do not apply retrospectively; and

  • delivery charges may be excluded.

we may refuse or withdraw a promotion where it is used fraudulently, unlawfully or contrary to its stated terms.

nothing in this section permits us to withdraw a promotion after it has been validly accepted where doing so would violate applicable law.

11. gift cards and store credit

gift cards and store credit may be subject to additional terms displayed when they are issued or purchased.

unless otherwise required by law:

  • they may be used only through the channels specified;

  • they cannot be exchanged for cash;

  • they may not be resold or transferred for commercial purposes;

  • lost, stolen or unauthorised use may not be replaceable where we were not responsible for the loss; and

  • any expiry date will be clearly disclosed and applied only where legally permitted.

you are responsible for protecting gift-card codes and account access. treating the code like a public announcement is discouraged.

12. delivery

available delivery options, estimated timeframes and charges will be displayed during checkout or explained in our shipping policy.

delivery estimates are estimates, not guaranteed appointment times, unless we expressly agree otherwise.

we will take reasonable steps to deliver within the agreed period. delays may occur because of courier disruptions, incorrect address information, severe weather, strikes, public emergencies, customs procedures, unusually high order volumes or other circumstances beyond our reasonable control.

shipping remains strangely unwilling to respond to optimism.

you are responsible for providing a complete and accurate delivery address and for ensuring that someone can accept delivery where necessary.

if an order cannot be delivered because the address supplied was materially incorrect or no authorised person was available after reasonable delivery attempts, additional redelivery charges may apply where permitted by law and disclosed to you.

risk in the goods remains with us until they are delivered to you, your authorised representative or another location agreed with you, except where applicable law provides otherwise.

please notify us within a reasonable period if an order appears lost, damaged, incomplete or incorrectly delivered so that we can investigate. a delayed notification will not remove any right that cannot lawfully be excluded.

13. returns, cancellations, exchanges and refunds

returns, cancellations, exchanges and refunds are governed by our refund policy and applicable law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 where applicable.

our refund policy forms part of these terms.

nothing in these terms or our refund policy limits any right that cannot legally be limited or excluded.

electronic-transaction cooling-off rights

where section 44 of the Electronic Communications and Transactions Act applies, you may have the right to cancel an electronic transaction for goods without reason and without penalty within seven days after receiving the goods.

where that right applies:

  • the only charge that may be imposed is the direct cost of returning the goods;

  • the goods must be returned in accordance with the applicable legal requirements; and

  • the refund will be processed within the period required by law.

statutory exclusions may apply to certain transactions or products, including goods made to a customer’s specifications or clearly personalised.

defective or unsuitable goods

where the Consumer Protection Act applies, goods must be reasonably suitable for their intended purpose, of good quality, in good working order, free of defects and usable and durable for a reasonable period, taking account of their nature and normal use.

if goods do not meet the legally required standard, you may have the right to return them within the applicable statutory period and request a repair, replacement or refund, subject to the Consumer Protection Act.

we will not classify a genuine defect as “character.” there are limits, even here.

changes of mind

where no statutory cancellation or return right applies, any voluntary change-of-mind return will be handled according to our refund policy.

the refund policy may set reasonable conditions concerning timeframes, proof of purchase, product condition, hygiene and return procedures, provided those conditions do not restrict a right granted by law.

14. order inspections and reporting problems

when your order arrives, please check that:

  • the correct products were supplied;

  • the quantity is correct;

  • the selected size, colour and design were supplied; and

  • there is no visible damage or apparent defect.

if there is a problem, contact us at hello@uncivil.co.za and include your order number, a description of the issue and clear photographs where reasonably possible.

photographs help us understand the issue but will not be used to unreasonably deny a valid claim where other evidence is available.

do not continue using, washing or altering a product if doing so may worsen a suspected defect, unless continued use is reasonably necessary or we instruct you otherwise.

15. ownership of the services

the services and their contents are owned by, licensed to or lawfully used by uncivil.

this includes, without limitation:

  • the uncivil name and logo;

  • the “socially unacceptable.” slogan;

  • product names and original phrases;

  • artwork, graphics and illustrations;

  • photographs and videos;

  • website copy;

  • product descriptions;

  • layout and design elements;

  • icons and visual assets; and

  • software and other materials forming part of the services.

these materials may be protected by copyright, trade mark and other intellectual-property laws.

you may access and use the services for personal, non-commercial shopping purposes.

without our prior written permission, you may not:

  • copy, reproduce, republish or distribute our content;

  • manufacture or sell products using our artwork or wording;

  • remove trade marks or ownership notices;

  • scrape or systematically extract website content;

  • use our content to train, develop or improve an artificial-intelligence system;

  • create confusingly similar branding or products; or

  • exploit any part of the services commercially.

stealing the artwork and changing the font does not count as creative direction.

16. customer content, reviews and submissions

you may be able to submit reviews, photographs, comments, suggestions, messages or other content (“customer content”).

you retain ownership of customer content that belongs to you.

by submitting customer content, you grant uncivil a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, publish, display and share that content to operate, improve and promote the services and uncivil’s products.

this licence continues for as long as reasonably necessary for those purposes, subject to applicable law and any valid request to withdraw consent or remove personal information.

you confirm that:

  • you own the content or have permission to submit it;

  • the content is accurate where presented as factual;

  • the content does not infringe another person’s rights;

  • the content is not fraudulent, defamatory, threatening or unlawful;

  • the content does not contain malicious code or undisclosed advertising; and

  • publishing the content will not breach an obligation owed to another person.

we may moderate, reject or remove customer content that reasonably appears to breach these terms or applicable law. we are not required to publish every submission.

unsolicited ideas may be used without an obligation to pay compensation unless we agree otherwise in writing. if the idea is genuinely revolutionary, email remains available.

17. prohibited conduct

you may not use the services:

  • for an unlawful, fraudulent or malicious purpose;

  • to infringe intellectual-property, privacy or other legal rights;

  • to submit false or misleading information;

  • to impersonate another person or misrepresent your authority;

  • to harass, threaten, abuse or discriminate against another person;

  • to upload malware, harmful code or destructive material;

  • to gain unauthorised access to an account, system or network;

  • to interfere with the security or operation of the services;

  • to collect or track another person’s information unlawfully;

  • to send spam, phishing communications or unsolicited promotions;

  • to automate purchases or interactions in a way that disrupts the services;

  • to scrape, crawl or extract content without authorisation;

  • to circumvent purchase limits or security measures;

  • to place fraudulent orders or initiate dishonest payment disputes; or

  • in any manner prohibited by these terms or applicable law.

we may investigate suspected prohibited conduct and take proportionate action, including restricting access, cancelling affected transactions or reporting unlawful conduct to the appropriate authorities.

18. third-party services and links

the services may include links to, integrations with or tools provided by third parties, including shopify, payment providers, delivery companies, social media platforms and analytics providers.

third-party services are governed by their own terms and privacy policies.

we are not responsible for third-party content, services, security or conduct that is outside our reasonable control. the inclusion of a link does not necessarily mean that we endorse the third party or its life choices.

before using a third-party service, you should review its applicable terms and policies.

nothing in this section excludes responsibility that applicable law places on us for a supplier, agent or service provider acting on our behalf.

19. privacy

our collection and processing of personal information are governed by our privacy policy.

by using the services, you acknowledge that personal information will be processed as described in that policy and as otherwise permitted or required by law.

please review the privacy policy before using the services or submitting personal information.

20. availability and changes to the services

we may update, improve, suspend or discontinue parts of the services for legitimate operational, commercial, security or legal reasons.

we do not guarantee that the website will always be uninterrupted, error-free or available at every location and time.

we may temporarily restrict access for maintenance, upgrades, security incidents or circumstances beyond our reasonable control.

where a change materially affects an accepted order or an existing legal right, we will honour our obligations and provide any notice, remedy or refund required by law.

we make apparel. permanent internet availability was outside the original brief.

21. accuracy of website information

we try to keep the information on the services accurate and current.

occasionally, information may contain typographical mistakes, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery charges or estimated timeframes.

we may correct errors and update information where reasonably necessary.

if a correction materially affects an order you have already placed, we will contact you and provide an appropriate option to confirm the order, change it or receive a refund.

we will not rely on an obvious error to impose an unfair term or deprive you of a statutory right.

22. service disclaimers

important: this section limits certain responsibilities. it does not exclude any warranty, right or remedy that cannot legally be excluded.

the services are provided with reasonable care and skill and subject to all warranties and protections imposed by applicable law.

to the fullest extent permitted by law, we do not guarantee that:

  • the website will always be available or free from technical errors;

  • every device or browser will display the website identically;

  • third-party services will remain available;

  • product availability will remain unchanged; or

  • the services will meet every personal expectation or unstated purpose.

any advice or general information provided through the services is for informational purposes and should not be treated as professional advice.

nothing in these terms excludes or limits warranties concerning product quality, safety, suitability or conformity where those warranties arise under the Consumer Protection Act or another applicable law.

23. limitation of liability

important: this section limits our liability only to the extent permitted by law.

nothing in these terms excludes or limits liability for:

  • death or personal injury caused by conduct for which liability cannot legally be excluded;

  • gross negligence;

  • fraud or fraudulent misrepresentation;

  • defective or unsafe goods where liability is imposed by law;

  • a breach of statutory consumer rights; or

  • any other liability that applicable law does not permit us to exclude or limit.

subject to those protections, uncivil will not be liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable when the agreement was concluded and did not arise directly from our breach.

where the law permits a limitation and liability does not arise from intentional conduct, gross negligence or a non-excludable statutory duty, our aggregate liability relating to a particular order will not exceed the amount paid for the product or service giving rise to the claim.

this limitation does not apply where it would be unfair, unreasonable, unjust or otherwise unenforceable under the Consumer Protection Act or other applicable law.

24. responsibility for your conduct

to the extent permitted by law, you are responsible for loss or damage reasonably arising from:

  • your unlawful use of the services;

  • your intentional or fraudulent conduct;

  • your material breach of these terms;

  • content you submit in violation of another person’s rights; or

  • your unauthorised interference with the services.

you agree to compensate uncivil for a valid third-party claim resulting directly from that conduct, but only to the extent that the claim was caused by you and the obligation is lawful, proportionate and enforceable.

you will not be responsible for loss caused by our negligence, unlawful conduct or failure to comply with a legal obligation.

25. force majeure

neither party will be responsible for a delay or failure caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, war, civil unrest, strikes, transport disruption, infrastructure failure, epidemic, government action or widespread telecommunications failure.

the affected party must take reasonable steps to reduce the effect of the event and resume performance.

if the delay becomes unreasonable or the purpose of the transaction can no longer be achieved, either party may exercise any cancellation or refund right available under the agreement or applicable law.

this section does not remove rights relating to undelivered goods or amounts that must legally be refunded.

26. suspension and termination

you may stop using the services at any time.

we may suspend or terminate your access where we reasonably believe that you:

  • materially breached these terms;

  • used the services unlawfully or fraudulently;

  • created a security risk;

  • infringed another person’s rights; or

  • repeatedly abused our staff, systems or policies.

where appropriate and reasonably possible, we will notify you and provide an opportunity to correct the issue.

termination does not affect rights or obligations that arose before termination, including payment obligations, accepted orders, intellectual-property rights, dispute provisions and liabilities that are intended to survive.

27. notices and electronic communications

you agree that we may communicate with you electronically using the email address, telephone number or account details you provide.

electronic communications may include:

  • order and payment confirmations;

  • delivery updates;

  • account and security notifications;

  • policy updates;

  • customer-service messages; and

  • marketing communications where permitted.

electronic records and communications may satisfy legal requirements for written communication where applicable law permits.

you are responsible for keeping your contact information current.

28. complaints and dispute resolution

if you have a complaint, contact us at hello@uncivil.co.za with your order number, relevant details and the outcome you are requesting.

we will try to investigate and resolve the complaint fairly and within a reasonable period.

if we cannot resolve the matter, you may have the right to approach an applicable ombud, provincial consumer protection authority, the National Consumer Commission, the National Consumer Tribunal or a court with jurisdiction.

information about submitting a complaint to the National Consumer Commission is available through its official complaints service.

nothing in these terms requires you to give up a statutory complaint or dispute-resolution right.

29. governing law and jurisdiction

these terms and transactions concluded through the services are governed by the laws of the Republic of South Africa.

subject to any mandatory consumer-protection or dispute-resolution procedure, South African courts will have jurisdiction over disputes arising from these terms or the services.

nothing in this section prevents you from approaching a competent consumer authority, tribunal, ombud or court available to you under applicable law.

30. changes to these terms

we may update these terms to reflect changes to the services, our business practices, technology or legal requirements.

revised terms will be published on the website with an updated revision date.

changes will apply from the date they are published or from another date stated in the notice. changes will not retrospectively alter an accepted order or remove an accrued right unless the change is required by law or agreed with you.

if a material change requires additional notice or consent, we will provide it as required by law.

31. severability

if a provision of these terms is found to be unlawful, invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary to make it enforceable.

if that is not possible, the affected provision will be separated from the terms. the remaining provisions will continue to apply.

32. no waiver

if either party does not immediately enforce a right under these terms, that does not mean the right has been waived.

a waiver is effective only if it is clear and applies only to the specific circumstances for which it was given.

33. entire agreement

these terms, together with the policies and information expressly incorporated into them, form the agreement between you and uncivil regarding the services and any purchase made through them.

they replace previous representations or agreements concerning the same subject, except where applicable law requires another representation, advertisement or undertaking to remain binding.

nothing in this section permits us to exclude information, promises or representations that form part of a consumer agreement under applicable law.

34. contact us

questions about these terms may be sent to:

uncivil clothing (pty) ltd, trading as uncivil
email: hello@uncivil.co.za
website: www.uncivil.co.za