Shipping policy

last updated: 30 september 2026

getting it to you

uncivil clothing (pty) ltd, trading as “uncivil”, delivers orders throughout south africa using various independent courier companies.

we select the courier based on your delivery address, the contents of your order and the available service options.

courier delivery only. arriving at our door with enthusiasm will not result in a collection.

where we deliver

we currently deliver within south africa only.

orders can be delivered only to addresses accepted and serviced by our courier partners.

if the courier cannot service the address entered at checkout, we will contact you to arrange a suitable alternative delivery address or another available delivery option.

we cannot dispatch the order until a valid delivery arrangement has been confirmed. delays in receiving an alternative address may delay the order. geography remains stubbornly involved.

shipping fees

shipping fees are calculated at checkout based on factors such as:

the delivery address;
the selected products;
the size or weight of the order; and
the courier service available for that location.

the applicable shipping fee will be displayed before you complete payment.

additional charges will not be added after checkout unless you request a delivery change, provide incorrect delivery details, require redelivery or another charge becomes necessary for a reason attributable to you.

any additional charge will be communicated before it is applied.

order processing

orders are generally processed within 1–3 business days after payment has been successfully confirmed.

processing includes confirming the order, preparing or printing the products, completing quality checks, packaging everything and handing the parcel to the courier.

business days are monday to friday, excluding south african public holidays.

orders placed on weekends or public holidays will begin processing on the next business day.

processing may take longer during launches, promotions, unusually busy periods or circumstances outside our reasonable control. if a significant delay affects your order, we will contact you using the details provided at checkout.

good things take time. apparently shirts do too.

delivery timeframes

once the order has been handed to the courier, standard delivery generally takes 1–3 business days.

the usual total timeframe from placing an order to receiving it is therefore approximately 2–6 business days, consisting of:

1–3 business days for order processing; and
1–3 business days for courier delivery.

outlying, regional or remote areas may require an additional 1–2 business days for delivery. orders to these areas may therefore take approximately 2–8 business days in total.

these timeframes are estimates and do not constitute guaranteed delivery dates unless we expressly agree otherwise in writing.

weekends and south african public holidays are excluded from all estimated processing and delivery periods.

tracking your order

once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

tracking information may take several hours to become active after the parcel has been collected.

please check your spam or junk folder before concluding that we have abandoned you.

if you have not received tracking information after the processing period has passed, contact us at sales@uncivil.co.zaand include your order number.

delivery details

you are responsible for providing complete and accurate information at checkout, including:

the recipient’s full name;
a valid physical delivery address;
any unit, complex, building or access details;
a working telephone number; and
a correct email address.

please review these details carefully before completing your order.

if you notice an error, contact us at sales@uncivil.co.za as soon as possible.

we will try to update the details before dispatch, but changes cannot be guaranteed once the order has entered processing or has been handed to the courier.

addresses the courier cannot service

we deliver only to addresses accepted by the appointed courier.

if the courier identifies a problem with the supplied address, we or the courier may contact you to:

confirm or correct the address;
obtain additional directions;
arrange delivery to an alternative address; or
discuss another available delivery option.

we do not guarantee delivery to post office boxes, private bags, farms, informal addresses or locations that the courier considers inaccessible or unsafe.

an alternative physical address may be required.

delivery attempts and redelivery

someone should be available at the delivery address to accept the parcel during normal courier delivery hours.

the courier may contact you before or during delivery using the telephone number supplied with the order.

if delivery cannot be completed because the address was entered incorrectly, essential information was omitted or an alternative address was not provided when requested, the courier may charge a redelivery or address-correction fee.

where such a fee results from incorrect or incomplete information supplied by you, you may be responsible for paying it before another delivery attempt is arranged.

we will communicate any known redelivery charge before requesting payment.

a redelivery fee will not be charged where the failed delivery resulted from an error by uncivil or the courier.

being where you said you would be would help.

delivery to another person

a parcel may be delivered to the person named on the order or another person reasonably authorised to accept it at the delivery address, including a receptionist, security representative, household member or colleague.

a delivery recorded by the courier as accepted at the correct address may be treated as completed unless there is evidence of an error, loss, fraud or unauthorised delivery.

if you require specific delivery arrangements, contact us before dispatch. we cannot guarantee that every request can be accommodated.

unattended delivery

a courier may leave a parcel unattended only where you have expressly authorised it or selected an available unattended-delivery option.

if you authorise an unattended delivery, responsibility for the parcel may pass once it has been left at the agreed location, to the extent permitted by law.

we do not recommend choosing an exposed, unsecured or publicly accessible location. parcels are not known for defending themselves.

delivery delays

delivery may be delayed by circumstances including:

severe weather;
road closures or transport disruptions;
strikes or industrial action;
courier network delays;
unusually high order volumes;
remote-area delivery schedules;
incorrect or incomplete delivery information;
security restrictions;
public emergencies;
system or infrastructure failures; or
other circumstances beyond our reasonable control.

we will take reasonable steps to assist with delayed orders and obtain updates from the courier.

a tracking estimate provided by a courier may change and is not necessarily a guaranteed delivery appointment.

nothing in this policy limits any right or remedy available to you where delivery is unreasonably delayed or does not occur within a period required by applicable law.

lost parcels

if tracking shows no movement for an unusual period or you believe your parcel has been lost, contact us at sales@uncivil.co.za with your order number.

we will investigate the matter with the courier.

a parcel will be treated as lost only after the courier has completed its investigation or otherwise confirmed the loss.

where an order is confirmed as lost before valid delivery, we will provide an appropriate replacement, refund or other remedy in accordance with applicable law and our refund policy.

damaged, incomplete or incorrect deliveries

please inspect your order after delivery.

if the parcel or products arrive damaged, incomplete or incorrect, contact us as soon as reasonably possible at sales@uncivil.co.za and provide:

your order number;
a description of the problem;
photographs of the parcel and affected products, where reasonably possible; and
any other information needed to investigate the issue.

please retain the product and its packaging while the matter is being investigated.

photographs help us resolve the issue but will not be used to unreasonably deny a valid claim where other evidence is available.

your rights relating to damaged, defective, incomplete or incorrectly supplied goods are governed by our refund policy and applicable south african consumer law.

split deliveries

in some circumstances, an order may be dispatched in more than one parcel.

if this happens, you may receive separate tracking information for each parcel.

you will not be charged an additional shipping fee solely because we chose to divide the order after checkout.

changing or cancelling an order

if you need to change or cancel an order, contact us at sales@uncivil.co.za as soon as possible.

because some products are printed or prepared after an order is placed, we cannot guarantee that a voluntary change or cancellation can be accommodated once processing has started.

nothing in this section limits a cancellation or return right available under applicable law or our refund policy.

risk and responsibility

risk in the products remains with uncivil until the order has been delivered to:

you;
a person reasonably authorised to accept it at the delivery address;
an alternative address agreed with you; or
an unattended location expressly authorised by you,

except where applicable law provides otherwise.

we are not responsible for loss resulting from incorrect delivery information supplied by you after we have taken reasonable steps to assist, but this does not exclude responsibility arising from our own error, negligence or a courier acting on our behalf where liability cannot legally be excluded.